Frequently Asked Questions

Everything You Need to Know About Secured Self Storage

We want your storage experience to be simple and stress-free. Below are answers to the most commonly asked questions about our facility, units, access, and policies. If you don’t see your question here, our team is always happy to help.

Whether you’re packing up a home, relocating a business, or organizing storage, we have the essentials you need—when you need them.

What unit sizes do you offer?

We offer a variety of unit sizes to accommodate everything from a few boxes to the contents of an entire home or business. Our team can help you choose the right size for your needs.

Do you offer temperature-controlled storage?

Yes. Temperature-controlled units are available to help protect sensitive items such as furniture, electronics, documents, and valuables from extreme temperatures and humidity.

Can I access my unit at any time?

Yes. Tenants have access 24/7 at each facility. Each facility also has an on-site self-service kiosk to assist with payments and leasing needs outside of normal business hours.

How do I rent a storage unit?

Renting is quick and easy. You can rent a unit in person or use our 24-hour on-site kiosk to select a unit, complete paperwork, and make payments at any time.

Is your facility secure?

Absolutely. Our facility is fenced and gated, equipped with security cameras, and designed to provide a safe, secure environment for your belongings.

Do I need to bring my own lock?

You may bring your own lock, or ask our team about locks available for purchase on-site.

Do you sell moving and packing supplies?

Yes. We offer a variety of moving supplies including boxes, tape, bubble wrap, mattress covers, and other packing essentials—available right at our facility.

Do you offer vehicle, RV, or boat storage?

Yes. We offer outdoor storage options for cars, RVs, boats, trailers, and other vehicles. Availability may vary.

Are there drive-up access units available?

Yes. Drive-up access units are available, making loading and unloading fast and convenient.

Are your units located on the ground floor?

Yes. Our ground-floor units provide easy, walk-in access—no stairs or elevators required.

What items are not allowed in storage units?

For safety reasons, hazardous materials, flammable items, explosives, perishable goods, and illegal items are not permitted. Contact us if you have questions about specific items.

Can I store business inventory or equipment?

Yes. Many of our customers use Secured Self Storage for business storage, including inventory, tools, equipment, and records.

How long can I rent a storage unit?

Storage is offered on a month-to-month basis, giving you flexibility to store for as long—or as short—as you need.

Do you offer dollies or handcarts?

Yes. Complimentary dollies and handcarts are available to make moving items into and out of your unit easier.

How do I make payments?

Pay your storage bill online using a debit or credit card. You can also speak to your facility manager about autopay.

What if I need help choosing a unit?

Our friendly staff is always available to help you select the right unit and answer any questions you may have.

Are my stored items insured?

We recommend insuring your items. Check with your homeowners or renters insurance to determine if they cover your items. If not, you can obtain insurance at the time of your rental.

What security features do you offer?

Our facility is fully fenced, gated, and under 24-hour video surveillance.

What are the office hours?

We are open six days a week to serve you (excluding major holidays). Each store location has unique office hours, so please check the hours posted on the location that you choose for your storage needs.

Am I required to store long-term?

We provide flexible month-to-month lease options. Store with us short or long-term.

Still Have Questions?

We’re here to help. Contact Secured Self Storage today or stop by our facility to speak with a team member.

Secure storage. Simple access. Peace of mind.